Terms of Service

1. Acceptance of Terms

By accessing or using Norms HRMS ("Service," "we," "our," or "us"), including our website, web application, and mobile applications, you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

These Terms constitute a legally binding agreement between you and Norms HRMS regarding your use of the Service.

2. Description of Service

Norms HRMS is a comprehensive Human Resource Management System that provides:

• HRMS Platform: Employee management, payroll processing, attendance tracking, performance management
• Compliance Management: Indian statutory compliance including PF, ESI, TDS, and Professional Tax
• Mobile Applications:
  • Norms MyHR: Employee self-service portal for attendance, payslips, and leave management
  • Norms Field: Field staff management and tracking application
  • Norms Face: Face recognition-based attendance marking system
• Integration Services: Biometric device integration and third-party system connectivity

3. User Accounts and Registration

3.1 Account Creation

• You must provide accurate, current, and complete information during registration
• You are responsible for maintaining the confidentiality of your account credentials
• You must notify us immediately of any unauthorized use of your account
• You are responsible for all activities that occur under your account

3.2 Account Types

• Company Accounts: For organizations subscribing to our HRMS services
• Employee Accounts: For individual employees accessing self-service features
• Admin Accounts: For HR administrators and managers with elevated privileges

3.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for:

• Managing employee data and HR operations
• Processing payroll and statutory compliance
• Tracking attendance and managing leaves
• Performance management and goal setting
• Accessing self-service features through mobile apps

4.2 Prohibited Uses

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable laws
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the Service or servers connected to the Service
• Upload or transmit malicious code, viruses, or other harmful content
• Reverse engineer, decompile, or attempt to extract source code
• Use automated systems to access the Service without authorization
• Share login credentials with unauthorized individuals
• Use the Service to store or process non-HR related data

5. Data and Privacy

5.1 Data Ownership

• You retain ownership of all data you input into the Service
• We do not claim ownership of your employee data or business information
• You grant us a license to process your data solely to provide the Service

5.2 Data Protection

• We implement industry-standard security measures to protect your data
• Data is encrypted in transit and at rest
• Access to data is restricted based on role-based permissions
• We comply with applicable data protection laws and regulations

5.3 Data Processing

Our data processing practices are detailed in our Privacy Policy, which is incorporated into these Terms by reference.

6. Mobile Application Terms

6.1 App Store Terms

• Downloads from app stores are subject to the respective app store's terms
• These Terms supplement, not replace, app store terms
• We are not responsible for app store policies or changes

6.2 Device Permissions

• Location Services: Required for geo-fenced attendance and field tracking
• Camera Access: Required for face recognition and photo capture
• Storage Access: Required for downloading payslips and documents
• Network Access: Required for data synchronization

6.3 App-Specific Terms

• Norms MyHR: For authorized employee use only; sharing credentials prohibited
• Norms Field: GPS tracking active during work hours; expense reporting must be accurate
• Norms Face: Biometric data processed securely; consent required for facial recognition

7. Payment Terms

7.1 Subscription Fees

• Service fees are based on your selected subscription plan
• Fees are typically charged monthly or annually in advance
• All fees are exclusive of applicable taxes unless stated otherwise
• Fee schedules are provided separately in your service agreement

7.2 Payment Terms

• Payment is due as specified in your invoice or service agreement
• Late payments may result in service suspension
• You are responsible for keeping payment information current
• Refunds are provided as specified in your service agreement

7.3 Price Changes

We reserve the right to modify pricing with 30 days' written notice. Continued use of the Service after price changes constitutes acceptance of new pricing.

8. Intellectual Property

8.1 Our Rights

• We own all rights to the Service, including software, design, and content
• Our trademarks, logos, and brand elements are our exclusive property
• You may not use our intellectual property without written permission

8.2 Your Rights

• You retain ownership of your data and content
• You grant us a license to use your data solely to provide the Service
• You may not claim ownership of our Service or technology

8.3 Copyright Policy

We respect intellectual property rights and expect users to do the same. If you believe your copyright has been infringed, please contact us immediately.

9. Service Availability

9.1 Service Levels

• We strive to maintain high service availability and performance
• Specific service level commitments are outlined in your service agreement
• We may perform scheduled maintenance with advance notice

9.2 Service Interruptions

• Service may be temporarily unavailable due to maintenance, updates, or technical issues
• We will make reasonable efforts to minimize service interruptions
• We are not liable for interruptions beyond our reasonable control

10. Disclaimers and Warranties

10.1 Service Warranties

• We warrant that the Service will perform substantially as described
• We do not warrant that the Service will be error-free or uninterrupted
• We disclaim all other warranties, express or implied

10.2 Data Accuracy

• You are responsible for the accuracy of data you input
• We are not responsible for errors in calculations based on incorrect data
• You should verify all outputs and reports before making business decisions

10.3 Compliance Disclaimer

While our Service includes compliance features, you remain responsible for ensuring compliance with applicable laws and regulations. We recommend consulting with legal and tax professionals for specific compliance requirements.

11. Limitation of Liability

11.1 Liability Limits

• Our total liability is limited to the amount paid by you in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for loss of profits, data, or business opportunities

11.2 Exceptions

Liability limitations do not apply to breaches of confidentiality, intellectual property infringement, or gross negligence.

12. Indemnification

You agree to indemnify and hold harmless Norms HRMS from any claims, damages, or expenses arising from:

• Your use of the Service in violation of these Terms
• Your breach of applicable laws or regulations
• Inaccurate or misleading information you provide
• Your violation of third-party rights

13. Termination

13.1 Termination by You

• You may terminate your account at any time with written notice
• Termination does not relieve you of payment obligations
• You must export your data before termination

13.2 Termination by Us

• We may terminate your account for breach of these Terms
• We may terminate with notice for convenience
• We will provide reasonable opportunity to export your data

13.3 Effect of Termination

• Your access to the Service will cease immediately
• We may delete your data after a reasonable retention period
• Surviving provisions remain in effect after termination

14. Governing Law and Disputes

14.1 Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in [Your City], India.

14.2 Dispute Resolution

• We encourage informal resolution of disputes through direct communication
• Formal disputes may be subject to arbitration as specified in your service agreement
• You may not participate in class action lawsuits against us

15. General Provisions

15.1 Modifications

We may modify these Terms from time to time. We will notify you of material changes and provide a reasonable opportunity to review. Continued use constitutes acceptance.

15.2 Severability

If any provision of these Terms is found invalid, the remaining provisions will remain in effect.

15.3 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to any affiliate or successor.

15.4 Entire Agreement

These Terms, together with your service agreement and Privacy Policy, constitute the entire agreement between us regarding the Service.

16. Contact Information

If you have questions about these Terms of Service, please contact us: