Getting Started
Setting Up Your Account
First Time Login
Use the credentials provided by your HR admin. You'll be prompted to change your password on first login.
Profile Setup
Complete your profile information including personal details, emergency contacts, and bank information.
Dashboard Overview
Familiarize yourself with the dashboard layout and navigation menu to access different features.
Attendance Management
Marking Attendance
Use the web portal, mobile app, or biometric devices to mark your daily attendance.
Viewing Attendance History
Check your attendance records, overtime hours, and monthly summaries in the attendance section.
Missed Punch Requests
Submit requests for missed punches with proper justification for manager approval.
Leave Management
Applying for Leave
Submit leave requests through the system with proper dates and reason. Check leave balance before applying.
Leave Balance
View your available leave balance for different leave types including casual, earned, and sick leave.
Leave History
Track your leave applications, approval status, and leave history for the current year.
Mobile Apps Guide
Norms MyHR
Employee Self-Service Portal
Installation & Setup
- • Download from Google Play Store or Apple App Store
- • Use your HRMS login credentials
- • Allow location permissions for attendance marking
- • Enable notifications for important updates
Key Features
- • Attendance: Mark attendance with GPS verification
- • Payslips: View and download monthly payslips
- • Leave Requests: Apply for leave and track status
- • Certificates: Request employment certificates
Norms Field
Field Staff Management
Getting Started
- • Download app and login with field staff credentials
- • Enable GPS for location tracking
- • Allow camera access for visit photos
- • Sync customer database on first login
Field Visit Management
- • Schedule: View assigned visits for the day
- • Navigation: Use GPS navigation to reach customers
- • Check-in: Mark arrival and departure at customer locations
- • Documentation: Add visit notes and capture photos
Norms Face
Face Recognition Attendance
Face Registration
- • Complete initial face scan with HR admin assistance
- • Ensure good lighting and clear face visibility
- • Multiple angles captured for better recognition
- • Test recognition accuracy after registration
Daily Attendance
- • Punch In: Look at camera for face recognition
- • Location: Ensure you're within office geo-fence
- • Backup: Manual punch option if face recognition fails
- • Confirmation: Check attendance status after punching
Troubleshooting
Common Issues
Cannot Login to System
Solutions:
- Verify username and password are correct
- Check if Caps Lock is enabled
- Clear browser cache and cookies
- Try different browser or incognito mode
- Contact HR admin to reset password
Attendance Not Marking
Solutions:
- Check if you're within office geo-fence area
- Enable location services on your device
- Ensure stable internet connection
- Try refreshing the page or restarting app
- Use alternative attendance method (biometric/manual)
Payslip Not Downloading
Solutions:
- Check if payroll has been processed for the month
- Ensure popup blockers are disabled
- Try downloading from different browser
- Check downloads folder for saved file
- Contact HR if payslip is not generated
Mobile App Not Syncing
Solutions:
- Check internet connection (WiFi/Mobile data)
- Force close and restart the app
- Update app to latest version
- Clear app cache and data
- Reinstall app if problem persists
Mobile App Issues
Face Recognition Not Working
- • Ensure good lighting conditions
- • Clean camera lens and remove obstacles
- • Look directly at camera during scanning
- • Re-register face if recognition repeatedly fails
GPS/Location Issues
- • Enable location services in device settings
- • Allow app to access location "All the time"
- • Restart device to refresh GPS connection
- • Check if you're in a GPS dead zone
Contact Support
Technical Support
HR Admin Support
Before Contacting Support
Have Ready:
- • Your employee ID
- • Description of the issue
- • Steps you've already tried
- • Screenshots if applicable
Response Times:
- • Critical issues: 2-4 hours
- • General inquiries: 24 hours
- • Feature requests: 2-3 days
- • Account issues: Same day